"The whole notion of a software license – and with it maintenance and service – will be under attack as soon as service-oriented architectures and composite applications start dominating the market. Say you’re a vendor that has just split CRM applications into dozens of individual Web services: What do you sell to the customer? One-off services? A collection of services tied to a unifying business process? Can you still sell a monolithic application called CRM? How do you charge? Is it a license, a subscription or a service? Do you price it by business process? Number of users? Business value? Can you charge maintenance on a service that isn’t necessarily running inside the customers’ firewall?"

Quanta "?", né? As perguntas são de Joshua Greenbaum, da Enterprise Applications Consulting. Mais "?s" na ZDNet.